Frequently Asked Questions

Once your initial appointment has been scheduled, you will receive an email giving you access to our confidential client portal through Simple Practice. You will be asked to review and electronically sign our Mental Health Services Contract, Privacy Practices, and Payment Agreement. You will also have the opportunity to complete our Intake Form which provides your clinician with important information about you to help you get started.

You can log in to your secure, HIPAA-compliant account through Simple Practice here.

Your clinician will review your intake paperwork and ask clarifying questions to better understand your situation and what you hope to gain from the therapeutic experience. After the first few sessions, you and your clinician will create a treatment plan to help you establish meaningful goals and a plan to achieve them.

Each client has different, unique needs. Most typically meet with their clinician once a week for a 50-minute session. However, some may opt to meet twice a week for more intensive treatment or every other week as progress is made.

Wellness Connection LLC is an out-of-network provider, which allows us to attract highly qualified therapists who often specialize in specific areas. Insurance providers will often attempt to inform therapy to fit specific codes, direct who can be in a therapy session, and limit the number of sessions a client can participate in. The reimbursement is far below the average billable rate for therapists, so we have opted to remain out of network which we believe enables us to provide high-quality, personalized care. As a teaching practice, we also provide direct clinical supervision to Residents in Counseling and Counseling Interns as they work towards licensure. Doing so allows us to offer services at a reduced rate as needed.

This refers to a health care provider who is not credentialed with your health insurance plan. Because we do not have a contract with your insurance company, if you choose to use out-of-network benefits, you would pay the full standard cost of service at the time of the session. Most of our clients are able to receive a percentage of reimbursement for a portion of our fees. To check your out of network benefits with your insurance provider, here are a few simple steps:

1. Review your out-of-network benefits. These are typically in the Summary of Benefits included in a member information packet or on your insurance company’s website.

2. Call your insurance company to verify.

3. Wellness Connection will provide a Superbill (receipt) which you can easily submit to your insurance company.

4. Receive reimbursement!

5. The insurance company may ask what the “CPT” code is for your sessions. The following are the codes we use most frequently:

• • Individual Therapy, 50 minutes, 90837 (In Person) or 90837-95 (Telehealth)

  • Couples/Family therapy, 50 minutes, 90847 (In Person) or 90847-95 (Telehealth)

Clients are billed after each session. Clients can pay by cash, check, or credit card. A 3% credit card processing fee will be included on your bill if applicable. Clients typically enter a credit card through their confidential client account and your clinician will process payment after each session. Checks can be made out to Wellness Connection LLC. While we do not accept insurance as a direct form of payment, you can use an HSA or FSA checking account/debit card to pay for services, and you may be eligible for reimbursement for out-of-network services from your insurance company.

Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to inform individuals who are not enrolled in 6a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a “Good Faith Estimate” of expected charges.

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

• Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises

Below is a schedule of fees for the most commonly used service:

Individual Therapy, 50 minutes, 90837 (In Person) or 90837-95 (Telehealth) - $100-200/50-minute session.

Note: Rates vary based on the clinician’s level of training and length and type of session.

As a teaching practice, we provide direct clinical supervision to Residents in Counseling and Counseling Interns. These clinicians are able to bill at a much lower rate while they work to earn their professional counseling license. In addition, we also have a 501(C)3 non-profit organization to offer free mental health services to members of our community in need. Speak confidentially with our Client Care Coordinator who can help connect you with services you can afford.

For your convenience, we offer both in-person and online appointments through our HIPAA-compliant, confidential client portal, Simple Practice. If you already have an account with us, you can access your account here. Clients who typically meet with their therapist in person can easily switch to telehealth at any time. This is especially helpful if a client is ill, running late, or in cases of inclement weather. Talk with your therapist to identify the best way to meet.

Our therapists do not prescribe medication, but we do make referrals to appropriate doctors or psychiatrists if we determine that medication may be helpful or for ongoing medication management.

We offer psychological testing and assessment for individuals 12 and up. Please visit our Testing and Assessment page for more information.

All appointments must be canceled 24 hours in advance by texting or emailing your clinician or you will be charged the full appointment fee. We offer confidential telehealth appointments which can be helpful in cases of inclement weather or illness. If you reschedule your appointment prior to the 24-hour period, the cancellation fee will not apply to you. We understand that emergencies do occur, but we must maintain this general policy because there is often a wait for appointment times for clients in need. Every effort will be made to respect your time to the same degree that has been requested of you.

Please visit our Careers page to explore our career opportunities.